How do I place an order?
It’s easy to shop with us! Add your favorite items to the cart, enter your details, and proceed to checkout.

How long does delivery take?
We do our best to dispatch your order as quickly as possible. If you order today, we’ll ship your package the same day. Delivery time depends on the shipping provider, but we work to get your package to you as fast as possible.

Are there shipping costs?
No, we offer free delivery on all orders.

What is your return policy?
You can return your order within 14 days of receipt, as long as the item is unused and in its original condition. Email us at contact@elymae.com to start a return.

Who pays for the return?
Return shipping costs are covered by the customer.

Can I exchange an item?
We only offer returns, not exchanges. If you need a different size or color, you can return the item and place a new order.

What if my item is damaged on arrival?
If your item is damaged upon delivery, contact us within 48 hours at contact@elymae.com and attach photos. We’ll ensure a quick resolution.

How do I know if a product will fit me?
All our products have a size guide to help you find the perfect fit.

Are the colors the same as in the pictures?
We do our best to display colors accurately. Small differences may occur due to lighting or screen settings.

Which payment methods do you accept?
We accept iDeal, credit cards, PayPal, Klarna Pay Later, and more.

How can I contact you?
You can reach us via email at contact@elymae.com. We strive to respond to all inquiries within a few hours.